Terms & Conditions

Last Updated: July 2021

uCloudlink (America), Ltd. , through its affiliates, provides access to mobile data service and other services to users around the world (“uCloudlink”, “we”, “our”, or “us”). It is your responsibility to read and understand the following terms and conditions, including any Local Law Terms (these “Terms and Conditions”) completely and thoroughly. You (the “Customer”) agree to and accept our Terms and Conditions by purchasing, leasing, installing, accessing, using or visiting our products, apps, services, or websites (collectively the “Services”).

If you are a Customer located in the United States, these Terms and Conditions are between you and uCloudlink (America), Ltd.

If you are a Customer located in Singapore, these Terms and Conditions are between you and Hong Kong uCloudlink Network Technology Ltd.

If you are a Customer located outside of Singapore and the United States, these Terms and Conditions are between you and uCloudlink (Singapore) Pte. Ltd., except where you purchase a Device in which case, in respect of that Device only, the contractual obligations regarding such Device are met by Hong Kong uCloudlink Network Technology Ltd.

uCloudlink may amend or vary these Terms and Conditions from time to time to reflect changes in law, modifications to or updates of the Services. uCloudlink will notify Customer by app push notifications or in-app messaging if such changes materially affect the rights of Customer under these Terms and Conditions. Changes will not apply retrospectively.

I.             Mobile WiFi Device

1.            Customer should use the mobile WiFi device purchased or leased from us (the “Device”) in a careful and proper manner and in accordance with the instructions in the user manual for the Device.

2.            Customer may order a Device (for purchase or lease) to be delivered by courier or may arrange to collect the Device at uCloudlink’s specified sales network as listed here. If you are located in the United States of America, all deliveries placed after 3pm Eastern Standard Time Monday to Friday will be treated as being placed on the next business day.  Delivery times and costs for other locations are available here. Our standard delivery dates are Monday to Friday (excluding public holidays). Delivery dates are estimates only. As we process your order, we will inform you if your order is unavailable or will be delayed for any reason.

3.            The purchase or rental price for the Device will be charged to Customer’s credit card, or collected through other payment method designated by Customer at the point of sale or lease.

4.        If Customer wishes to extend the lease term, Customer may contact our Customer Service Team at least one (1) working day before expiry of the original lease term. In case of early return of the Device before expiry of lease term, Customer will not be entitled to refund of unused mobile data allowances.

5.            If Customer cancels a lease order after shipment of the leased Device, Customer agrees to compensate uCloudlink $19.90 for the cancellation.

II.          Mobile Data Service

6.            Customer acknowledges that the mobile data allowances purchased by or otherwise made available to Customer via the Services are provided by third party telecommunication service providers. As such, uCloudlink cannot and does not guarantee continuous, fault-free operation of its mobile data service and Customer should consult the relevant terms of service provided by the third-party telecommunication services provider.   

7.            After using all pre-paid mobile data allowances, Customer will be able to purchase additional mobile data allowances through our website or App.

8.            If Customer experiences any difficulty using our mobile data service,  our Customer Service Teams are available here.

III.       Return of Device

9.            When a Device is returned, it should be returned here in its original condition with packaging, together with all of its accessories, user manual and receipt.

10.        Unless a different position is set out in the Local Law Terms, Customer is entitled to return a purchased  Device for an exchange, if Customer notifies uCloudlink within 30 days of delivery of the Device and one or more of the following conditions is met:

(a)         the Device delivered to Customer is not what the Customer ordered;

(b)         the Device was damaged when delivered to Customer;

(c)         the Device is not functioning properly

(d)         there is a missing part or accessory of the Device; or

(e)          customer is not satisfied with the product he/she received

11.        Unless a different position is set out in the Local Law Terms:

(a)         within three (3) days following the expiry of the lease term, Customer shall return the leased Device in good working condition and follow the shipping instructions contained in the Device’s user manual. If Customer fails to return the leased Device with the above time limit, she/he shall be subject to late fees specified here. Such late fees shall accrue on a daily basis from the due date until actual return of the Device, but the maximum aggregate late fees shall be $100.00/device.

(b)         If a leased Device is returned damaged, Customer shall be charged the following damage fees:

a.       If the Device is not functioning, US$100.00.

b.       If the USB cable for the Device is missing or damaged. US$5.00.

c.       If the pouch for the Device is missing or damaged, US$5.00.

IV.       Pricing, Billing and Payment

12.        The rates payable for the mobile data service are located here (“Service Charges”). All Service Charges are payable in advance. A record of your Service Charges paid and data usage can be found on the website and/ or on your app.

13.        If you pay for your Services using PayPal, Braintree, or Stripe, you acknowledge and agree that the processing of such payment shall be handled by that third party and will be subject to their terms and conditions and your data will be handled by them in accordance with their privacy policy. You must review these third party terms before proceeding.

V.          Termination

14.        The use of all Services may be terminated or suspended without notice by uCloudlink if uCloudlink has reason to believe (each a “Termination Events”): (i) that the Device was obtained by any misrepresentation or fraudulent means; (ii) that any meter in the Device has been tampered with; (iii) that the Device is or has been used for any illegal or improper purpose, or in violation of applicable laws; (iv) Customer is in breach of any of these Terms and Conditions including the payment terms by the Customer; (v) possible theft; or (vi) there has been fraud or has detected unusually high usage in accordance with general operating practices and procedures in the cellular industry. You are not eligible for a refund of any amounts paid to uCloudlink if uCloudlink terminates or suspends your Services upon occurrence of a Termination Event.

VI.       Fair Use Policy

15.        In some countries, a Fair Use Policy (“FUP”) may be in place in accordance with the business practices of the local internet service provider (the local in-country wireless network carrier or operator). If a FUP is in place, it may limit the transfer of a specific amount of data over a period of time. Internet service providers (“ISPs”) commonly apply a cap on the amount of wireless data when an individual user has exceeded a certain amount of data within a specified time period, which can result in the ISP restricting the connection speed. The Customer acknowledges that a FUP may be in place and accepts this possibility, and the Customer will not hold uCloudlink liable for any FUP, restricting of connection speeds, or related issues which could affect the performance of the Device or the Customer’s usage experience. For more information, please see your applicable Local Law Terms.

VII.    uCloudlink’s Liability

16.        UNLESS A DIFFERENT POSITION IS SET OUT IN THE LOCAL LAW TERMS, UCLOUDLINK MAKES NO WARRANTIES, GUARANTEES OR REPRESENTATIONS, EITHER EXPRESS OR IMPLIED, REGARDING ANY MATTER, INCLUDING WITHOUT LIMITATION, THE MERCHANTABILITY, ACCURACY, RELIABILITY, CONDITION OR FITNESS FOR A PARTICULAR PURPOSE OF THE DEVICE OR DATA SERVICES FURNISHED UNDER THESE TERMS AND CONDITIONS. EXCEPT AS SET FORTH HEREIN, UCLOUDLINK DOES NOT REPRESENT THAT CUSTOMER’S USE OF THE DEVICE OR SERVICES WILL BE SECURE, TIMELY, UNINTERRUPTED OR ERROR FREE OR THAT THE SERVICE WILL MEET CUSTOMER’S REQUIREMENTS OR THAT ALL ERRORS IN THE SERVICES WILL BE CORRECTED OR THAT THE SYSTEM THAT MAKES THE SERVICES AVAILABLE WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

17.        Unless a different position is set out in the Local Law Terms and subject to these Terms and Conditions, the Customer shall be solely responsible for and shall indemnify, defend and hold harmless uCloudlink, its affiliated companies, and officers, directors, employees, independent contractors, affiliates, representatives, agents, and other customers of uCloudlink and its affiliated companies against all claims, demands and liabilities arising out of or in connection with the lease, possession, use, condition, operation or misuse of the Device by Customer or third parties, or of the Services provided hereunder, whether in breach of these Terms and Conditions or otherwise arising howsoever. This indemnity provision shall survive the termination of these Terms and Conditions.

18.        UCLOUDLINK’S LIABILITY TO YOU IS NOT LIMITED OR EXCLUDED TO THE EXTENT THAT SUCH LIABILITY CANNOT BE LIMITED OR EXCLUDED IN ACCORDANCE WITH APPLICABLE LAW. UCLOUDLINK WILL IN NO EVENT BE LIABLE FOR NOR SHALL THE CUSTOMER MAKE ANY CLAIM AGAINST UCLOUDLINK FOR ANY LIABILITY, CLAIM, LOSS, INJURY, DAMAGE OR EXPENSE OF ANY KIND (INCLUDING LOSS OF PROFITS, revenues, business opportunities, goodwill AND anticipated savings, and PUNITIVE DAMAGES) WHETHER DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL CAUSED BY THE DEVICE OR THE FAILURE OF THE DEVICE TO OPERATE CORRECTLY OR AT ALL, OR FOR ANY DELAY, FAULTINESS (SUCH AS DEGRADATION OF SERVICES) OR FAILURE OF THE SERVICES. UCLOUDLINK’S TOTAL LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS AND CONDITIONS SHALL BE LIMITED TO THE AGGREGATE PURCHASE PRICE THE CUSTOMER PAID FOR THE DEVICE AND THE MOBILE DATA ALLOWANCES.

19.        The Customer shall be liable to uCloudlink for all expenses, including reasonable attorneys’ fees, collection fees and court costs incurred in connection with any collection, repossession or other action brought to enforce uCloudlink’s rights under these Terms and Conditions.

20.        uCloudlink reserves the right to deactivate the Device at any time and without notice to the Customer, in the event that uCloudlink detects unusually high usage or possible fraud in accordance with general operating practices and procedures in the cellular industry, and uCloudlink shall have no liability whatsoever to the Customer for such deactivation.

VIII.  Assignment

21.        uCloudlink may, in its sole discretion, transfer or assign these Terms and Conditions and may novate or transfer any, all or any portion of its duties under these Terms and Conditions. uCloudlink may engage subcontractors to carry out any of its obligations under these Terms and Conditions. You may not assign these Terms and Conditions without uCloudlink’s prior consent.

IX.       General

22.        The headings in these Terms and Conditions are for convenience of reference only and shall not affect the meaning or construction of the terms and conditions contained herein.

23.        No waiver by uCloudlink of any breach of these Terms and Conditions shall be considered as a waiver of any subsequent breach of the same or any other provision hereof.

24.        These Terms and Conditions constitute the entire agreement between uCloudlink and the Customer with regard to the subject matter hereof, and there are no other representations, conditions, warranties, guarantees, or collateral agreements, express or implied, statutory or otherwise, concerning the use of the Device or the Services, other than as set forth herein.

25.        uCloudlink is not liable for any lack of privacy or security which may be experienced with regard to the Services. The Customer authorizes uCloudlink’s monitoring and recording of data concerning the Customer’s account or the Services and consents to uCloudlink’s use of automatic dialing equipment to contact the Customer. uCloudlink has the right to intercept and disclose transmissions in order to protect its rights or property as permitted by applicable laws.

26.        uCloudlink has a right to amend these Terms and Conditions where required for security purposes, where there are changes in applicable law or where there are changes to the underlying service, provided such changes are not detrimental to the Customer. In such cases, uCloudlink will send notice to Customer of such changes by email, or by any other reasonable means.

27.        Where there is a conflict between these Terms and Conditions and the Local Law Terms, the Local Law Terms will prevail.

28.        These Terms and Conditions shall be governed by and be interpreted in accordance with the laws of Singapore.

29.        The Singapore courts shall have exclusive jurisdiction in relation to all disputes under these Terms and Conditions. For these purposes each party irrevocably submits to the jurisdiction of the Singapore courts and waives any objection to the exercise of that jurisdiction.

30.        These Terms and Conditions may be available in languages other than English. To the extent of any inconsistencies or conflicts between these different languages, the English version of this Terms and Conditions will prevail.

X.          Contact Us

31.        If you have any questions or would like to talk to us about your use of the Services, please contact us by email at:

·       supportus@ucloudlink.com, if you are located in the US;

·       glocalmeconnect@outlook.com, if you are located in the UK or EU; or

·       service@ucloudlink.com, if you are located in other countries or territories.